‌Effective Date: March 10, 2026‌

Welcome to the Shipping Policy of Home Decor Elegance Inc. This document outlines the terms, methods, costs, and timelines associated with shipping orders placed through our website, ‌www.homedecorca.com‌. By placing an order, you agree to the conditions described below. Our goal is to ensure your “tiny decor treasures” arrive safely and efficiently, bringing “Little Decor, Endless Home Charm” to your home.

‌1. Shipping Destinations and Coverage‌
We currently ship to addresses within ‌Canada and the United States‌. International shipping may be available on a case-by-case basis; please contact us at ‌horrweeking@homedecorca.com‌ to inquire about delivery to other countries. Note that customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.

‌2. Order Processing and Handling Time‌
All orders are processed within ‌1–3 business days‌ (Monday–Friday, excluding weekends and holidays) after payment confirmation. During high-demand periods (e.g., holidays, sales), processing may take up to 5 business days. Once your order is processed, you will receive a shipping confirmation email with tracking details.

‌3. Shipping Methods and Carriers‌
We partner with reputable carriers to ensure reliable delivery, including ‌Canada Post‌, ‌UPS‌, and ‌FedEx‌. The available shipping options are:

‌Standard Shipping:‌

Delivery within ‌5–10 business days‌ for Canada and the contiguous U.S.
Cost: Calculated at checkout based on order weight and destination.
Includes basic tracking and insurance up to CAD $100.
‌Expedited Shipping:‌

Delivery within ‌3–5 business days‌ for most regions.
Cost: Higher than standard shipping; calculated at checkout.
Includes full tracking and insurance up to CAD $200.
‌Express Shipping:‌

Delivery within ‌1–3 business days‌ for eligible areas.
Cost: Premium rate; calculated at checkout.
Includes priority handling, real-time tracking, and insurance up to CAD $500.
‌Free Shipping Promotion:‌
We occasionally offer free standard shipping on orders over a specified amount (e.g., CAD $50). Promotions are advertised on our Site and are subject to change.

‌4. Shipping Costs and Calculations‌
Shipping costs are calculated in real-time at checkout based on:

Package weight and dimensions.
Destination address.
Selected shipping method.
Any additional services (e.g., signature confirmation, gift wrapping).
Taxes (such as GST/HST in Canada) are applied according to local regulations and displayed before payment.
‌5. Delivery Timelines and Estimates‌
While we strive to meet estimated delivery windows, delays may occur due to:

Carrier issues (e.g., weather, logistical disruptions).
Incorrect or incomplete address provided.
Customs clearance for international orders.
We are not liable for delays beyond our control but will assist in tracking and resolving issues where possible.
‌6. Order Tracking and Notifications‌
Once your order ships, you will receive an email with a tracking number and a link to monitor delivery status. You can also check order status by logging into your account on ‌www.homedecorca.com‌ or contacting us at ‌+1-905-450-9595‌. Please allow up to 24 hours for tracking information to activate.

‌7. Address Accuracy and Changes‌
It is the customer’s responsibility to provide a correct and complete shipping address. We are not responsible for orders lost or delayed due to inaccurate addresses. If you need to change the address after placing an order, contact us immediately at ‌horrweeking@homedecorca.com‌. Changes are only possible before the order ships; once shipped, we cannot modify the delivery address.

‌8. Package Receipt and Inspection‌
Upon delivery, please inspect the package for visible damage before accepting it. If the package appears tampered with or damaged, you may refuse delivery or note the issue with the carrier. Report any concealed damage or missing items within ‌48 hours‌ of receipt by emailing us with photos and a description. We will work with the carrier to investigate and resolve the issue promptly.

‌9. Failed Deliveries and Unclaimed Packages‌
If a delivery attempt fails (e.g., no one available to receive, incorrect address), the carrier will typically leave a notice with instructions for pickup or redelivery. Packages unclaimed after the carrier’s holding period will be returned to us. In such cases:

We will contact you to arrange reshipment at the customer’s expense (additional shipping fees apply).
Alternatively, we may issue a refund minus original shipping and restocking fees (if applicable).
Returned packages may be subject to processing delays.
‌10. Lost or Stolen Packages‌
If tracking indicates a package as delivered but you have not received it:

Check with household members, neighbors, or building management.
Contact the carrier directly using the provided tracking number.
If unresolved, notify us within ‌7 days‌ of the marked delivery date.
We will open an investigation with the carrier. If the package is deemed lost or stolen, we may offer a replacement or refund, subject to carrier approval and our discretion. Note that we are not liable for packages stolen after delivery confirmation.
‌11. Shipping for Returns and Exchanges‌
Our ‌Refund and Returns Policy‌ (effective March 10, 2026) governs return shipping. Key points:

Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).
A Return Merchandise Authorization (RMA) number is required for all returns.
We recommend using a trackable and insured service for returns.
‌12. Special Orders and Pre-Orders‌
For custom or pre-order items (e.g., personalized decor), shipping timelines will be clearly stated on the product page. These items may have longer processing and handling times. We will provide updates via email if delays occur.

‌13. Holiday and Seasonal Shipping‌
During peak seasons (e.g., Christmas, Black Friday), processing and delivery times may extend. We will post holiday shipping deadlines on our Site and suggest ordering early to ensure timely delivery.

‌14. Contact Information‌
For shipping-related inquiries, contact us via:

‌Email:‌ horrweeking@homedecorca.com
‌Phone:‌ +1-905-450-9595 (Monday–Friday, 9 AM–5 PM EST)
‌Mail:‌ Home Decor Elegance Inc., 21 Chestermere Crescent, Brampton, ON L7A 2E8, Canada
‌Website:‌ www.homedecorca.com (visit the “Contact Us” page or order tracking portal)
‌15. Policy Updates‌
We reserve the right to modify this Shipping Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our Site after changes constitutes acceptance of the revised policy.

‌16. Acknowledgment‌
By placing an order, you confirm that:

You have read and understood this Shipping Policy.
You provide accurate shipping information and accept potential delivery delays.
You agree to pay all applicable shipping fees and taxes.
Thank you for choosing Home Decor Elegance Inc. We are dedicated to delivering whimsical decor pieces that transform ordinary spaces into extraordinary havens, and we appreciate your trust in our services.