Effective Date: March 10, 2026
Welcome to Home Decor Elegance Inc.’s Refund and Returns Policy. This document outlines the terms and conditions governing returns, exchanges, and refunds for purchases made on our website, www.homedecorca.com. By placing an order with us, you acknowledge that you have read, understood, and agree to the terms set forth herein. Our policy is designed to be transparent, fair, and aligned with our commitment to customer satisfaction while emphasizing that we do not offer refund-only transactions (i.e., “refund without return”) under any circumstances.
1. Overview and Philosophy
At Home Decor Elegance Inc., we take pride in our curated collection of “tiny decor treasures,” including handcrafted trinkets such as the Small Porcelain House Night Light Decor, Set of Three Stacking Stone Zen Garden Miniature Desktop, and other whimsical pieces. Each item is crafted with premium materials to ensure durability, warmth, and aesthetic appeal. We strive to deliver products that meet the highest standards of quality. However, if you are not entirely satisfied with your purchase, we offer a structured returns and exchange process. Please note that all refunds require the physical return of the item(s)—partial or full refunds without return are strictly prohibited.
2. Eligibility Criteria for Returns and Exchanges
To be eligible for a return or exchange, the following conditions must be met:
- Timeframe: You must initiate a return request within 30 days of the delivery date. Requests made after this period will not be accepted.
- Condition of Item(s): The product(s) must be unused, in their original packaging, and in the same condition as when received. This includes all tags, labels, accessories, and protective wrapping.
- Proof of Purchase: A valid order number, receipt, or confirmation email is required.
- Non-Returnable Items: Certain items are exempt from returns for hygiene, safety, or customization reasons, including:
- Personalized or custom-made products (e.g., engraved decor items).
- Items marked as “final sale” or “clearance” at the time of purchase.
- Gift cards or digital downloads.
- Products damaged due to customer misuse or improper handling.
3. Step-by-Step Return Process
To initiate a return or exchange, follow these steps:
- Contact Our Customer Service: Email us at horrweeking@homedecorca.com within 30 days of delivery. Include your order number, the item(s) you wish to return, and the reason for the return (e.g., defective product, wrong item shipped, change of mind).
- Receive Authorization: We will review your request and, if eligible, provide a Return Merchandise Authorization (RMA) number and detailed instructions. Do not ship any items without an RMA number, as unauthorized returns will be refused.
- Pack and Ship the Item(s): Securely package the item(s) in their original box with all included materials. Include the RMA number on the outside of the package. We recommend using a trackable shipping service and retaining the proof of shipment.
- Inspection and Processing: Once we receive the returned item(s), our team will inspect them within 5–7 business days. If the item(s) meet our eligibility criteria, we will proceed with the refund or exchange.
4. Refund Policy: No “Refund Without Return”
We emphasize that refunds are only issued after the returned item(s) have been received and inspected. This means:
- No Partial or Full Refunds Without Physical Return: We do not offer refunds where customers keep the product(s). This applies even in cases of minor defects, shipping errors, or dissatisfaction—the item must be returned to qualify for any refund.
- Refund Method: Approved refunds will be issued to the original payment method used during purchase. Processing times may vary depending on your financial institution (typically 5–10 business days after approval).
- Deductions: Refunds may be subject to deductions for:
- Shipping costs (unless the return is due to our error, such as a defective item or incorrect shipment).
- Restocking fees (15% of the item’s price) for returns due to change of mind or unnecessary returns.
- Any loss in value if the item is damaged, used, or missing parts.
5. Exchange Policy
If you prefer an exchange (e.g., for a different size, color, or product), the process is similar:
- Follow the return steps above to send back the original item.
- Once the return is approved, you may select a replacement item of equal or greater value. If the new item costs more, you will be charged the difference.
- Exchanges are subject to product availability. If your desired item is out of stock, we will offer a refund or an alternative option.
6. Shipping Costs and Responsibilities
- Return Shipping Fees: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend insuring the return package, as we are not liable for items lost or damaged in transit.
- Original Shipping Charges: Standard shipping fees paid at checkout are non-refundable, except in cases of our error.
- International Returns: Customers outside Canada may be subject to additional customs duties, taxes, or fees, which are non-refundable.
7. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us immediately at horrweeking@homedecorca.com or call +1-905-450-9595. We will arrange a prepaid return label and cover all associated costs. Upon inspection, we will offer one of the following:
- A full refund (including original shipping fees).
- A replacement shipped at no extra cost.
- A store credit for future purchases.
Even in these cases, the item must be returned—no refund will be issued without receipt of the product.
8. Store Credit Option
As an alternative to a refund or exchange, you may opt for store credit. This will be issued as a digital coupon code via email after the returned item is received and inspected. Store credits:
- Are valid for one year from the issue date.
- Can be used for purchases on www.homedecorca.com.
- Are non-transferable and non-refundable for cash.
9. Non-Returnable Scenarios
Returns will be denied, and no refund or exchange will be granted if:
- The item shows signs of use, damage, or missing components.
- The return is initiated after the 30-day window.
- The product is non-returnable as specified at purchase (e.g., custom orders).
- The item was purchased through a third-party retailer (please contact them directly).
10. Processing Timelines
- Return Request Approval: 1–2 business days after email submission.
- Refund Processing: 5–10 business days after we receive and inspect the returned item(s).
- Exchange Processing: 7–14 business days total (including return shipment and replacement shipping).
- Store Credit Issuance: Within 24 hours of return approval.
11. Contact Information
For questions or to initiate a return, contact us via:
- Email: horrweeking@homedecorca.com
- Phone: +1-905-450-9595 (Monday–Friday, 9 AM–5 PM EST)
- Mail: Home Decor Elegance Inc., 21 Chestermere Crescent, Brampton, ON L7A 2E8, Canada
- Website: www.homedecorca.com (visit the “Contact Us” page)
12. Policy Updates
We reserve the right to amend this Refund and Returns Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our Site after changes constitutes acceptance of the revised policy.
13. Acknowledgment
By purchasing from Home Decor Elegance Inc., you agree that:
- You have read and understood this policy, especially the no refund-without-return clause.
- You are responsible for return shipping costs and risks unless otherwise stated.
- Refunds are conditional on item inspection and adherence to the eligibility criteria.